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BOV Investment Centres focused on customer needs
13 Aug 2018

Bank of Valletta’s Investment Centres have continued to register positive response from its customers.

This was announced by Roberta Bellizzi during one of the briefing sessions for Managers who head the Bank’s six regional Investment Centres. “Since they were set up six years ago, the Bank’s Investment Centres have continued to serve as ‘Centres of Expertise’ within their respective areas. Simultaneously, we have continued to invest in the professional training of our teams within these Centres, who maintain very close and open communication lines with their satellite branches.”

Six out of every ten meetings conducted with customers are held at the customer’s preferred branch, rather than the Investment Centre itself, which is line with the Bank’s two-pronged objective, that is to offer professional service at these Centres, whilst making the service as accessible and convenient as possible to our customers.

Customer satisfaction is registered both in relation to the frequency of meetings and to their outcome, as well as to the response time and accessibility of our teams on a day-to-day basis.

The specialisation of the team members across the BOV Investment Centres are backed by years of experience and continuous training, so that they are able to give professional investment advice. The advisory service is based on detailed assessment compiled for every investor. Furthermore, the Investment Centres are supported by the Bank’s House View Committee and the Research and Analysis Committee. The House View Committee evaluates international economies based on market research setting a macro-based investment position. On the basis of this information, the Research and Analysis Committee establishes key investment outlooks and opportunities at the micro economic sector level. These opportunities are relayed to each Investment Centre for the consideration of the investment advisors. 

Ms Bellizzi also highlighted the Bank’s active role in promoting adequate financial planning. “We have just brought to a close a series of financial planning sessions for customers of the Bank’s Investment Centres and their satellite branches. Our objective here was to explain that priorities in life change depending on the individual’s circumstances, and therefore, one needs to change the financial plan to reflect these circumstances.”

“The twinning of the professionalism of its people with the broad accessibility of its investment service is the fundamental principle underpinning the success of the Bank’s Investment Centres,” claimed Ms Bellizzi. “We are confident that by retaining close ties with the market, whilst constantly monitoring our customers’ feedback, our Investment Centres will continue to be an integral part of our customer relations strategy.”

 

 

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